This detailed, vendor independent educational white paper (eGuide) is for system planners new to workflow software as a technology solution category. It is highly recommended reading for anyone planning a workflow solution, and can save you thousands if not ten's of thousands of dollars when negotiating with vendors.

Anyone interested in getting an unbiased and objective educational understanding about workflow software

Executive Summary

What is workflow? Unfortunately there is no universal definition. The term “workflow” is used to describe a concept, a set of technologies and an entire category of products. Since its inception two decades ago, workflow has become linked with many software categories, including electronic mail, groupware, document imaging, document management, and forms processing. With vendors continually stretching the already elastic definition of the term, it is very difficult to understand where and how workflow fits within a work environment, and to grasp the differences that exist among workflow products, architectures, and approaches.

This educational white paper will provide a vendor independant clear and concise overview of workflow software, its application, and provide you with an overview that will help in the vendor selection process.